Planet Mugs Return Policy

All listed return policy items are stated in addition to/conjunction with your legal rights as an Australian purchasing consumer.

Accepted Return Details

We accept product returns for either a full refund OR replacement if any of the following conditions are met:

• Incorrect Order Received: If the products you have received are fundamentally different from the products you have ordered (incorrect branding, cup when you have ordered a mug, etc.)
  
  
• Product is Faulty or Defective Upon Arrival: If a product is defective your order will be either replaced (depending on availability) or refunded.
  
  
• Damage From The Delivery Process: Will be claimed on your behalf from the relevant courier service.
  
  
• Under Supply of Products: Alert us to this error within two weeks of your order's arrival so that we may supply additional units or refund you the difference.

In all cases above please let your friendly sales contact from Planet Mugs know of the issue with your order as soon as possible. They will assist in the return process and ensure that your problem is dealt with quickly and efficiently.

Non-Accepted Return Details

We do not accept product returns based on any of the following conditions:

• Late Delivery of Order: Here at Planet Mugs all best efforts are taken to ensure the timely dispatch of your order. However, as actual delivery is arranged through a third party courier service delivery times can vary depending on a variety of factors.
  
  
• Change of Mind: All custom branding on our mugs cannot be reversed. Therefore once production begins with your approved artwork design, no returns or refunds can be accepted for your units based on a change of mind about the design or product.
  
  
• Product is Damaged Through Improper Use: Be it intentional or unintentional we cannot accept the return or refund of goods that have been damaged through improper usage.